Ordering at BEARLifestyle.nl is easy in a few steps:

1. Select the desired product
2. Then click on the order button 'quick add' or on the button 'add to cart'. You can continue shopping or go to your shopping cart to complete your order
3. Check the contents of your shopping cart, add an order note if necessary and click on the 'checkout' button
4. Fill in all information, such as your name, address and telephone number. You can also enter your discount code here under the heading 'discount code'. Then click the 'Continue Sending' button
5. Check the shipping method and click on the button 'proceed to payment'
6. Select the desired payment method , such as Klarna, Paypal or iDEAL
7. Select your billing address and click on the 'check order' button
8. Check all your details again, agree to our terms and conditions and complete your order by paying

Congratulations! Your Bear order has been placed and we will arrange it for you as soon as possible. More information about our delivery can be found here .

Ordered before 14:00, shipped the same working day. Do you order on the weekend? Then we will ship your package on Monday. More information about our delivery can be found here .

*Our working days are every Monday to Friday.

Have you placed an order that you want to change or cancel? This is possible if the package is not yet in the shipping process. To do this, please contact our customer service as soon as possible.

As soon as we prepare your order, you will receive an e-mail from us containing a track & trace code. This allows you to track your order. Have you not yet received an e-mail with a track & trace code? Then your order has not yet been shipped.

The BEARLifestyle.nl website is directly linked to our branch / head office in Nijmegen. Because we have limited space here, certain items are available in small quantities. If a product is not in stock, you can leave your e-mail address with the relevant product. You will be notified as soon as the product is back in stock.

Can't wait that long? Please contact us and we will immediately check the availability of the relevant article at Bear itself. We work closely with Bear and can have any item back in stock within three working days, if ordered.

How annoying! Please contact our customer service for this. We are happy to watch with you.

Certainly! We have three stores in Nijmegen, Apeldoorn and Utrecht where you can view and try on all our products. Our employees are ready for you.

BEARLifestyle.nl accepts the following payment methods:

• Pay afterwards with Klarna
• iDEAL
• Mastercard, Maestro and Visa
• Paypal
• Sofort Banking
• Pay by bank transfer*
• BEARLifestyle.nl gift card
  
  

*Do you want to transfer an amount to us? Please contact us first! This way we know which amount belongs to which order and that your order has been paid. You do not have to transfer money to us if you have chosen ''Klarna Pay Later''. You will receive an email with payment instructions.

Would you like to try on your new product(s) at home first and then pay? Then choose the payment method ' Klarna Pay Later'. When the purchase is approved by Klarna, you can complete the order without credit card numbers or complex information. The payment period of 30 days starts as soon as your purchase has been shipped. This means that you can take the time to try your purchase and possibly return it . So you only pay for what you keep. Want to know more about Klarna? Then click here.

Tip from Bear: download the Klarna app to easily keep track of all your Klarna payments.

Can't complete your payment with Klarna? Then check the entered data. If you make a typing error in, for example, your name, address, house number, zip code or place of residence, the payment may not be accepted. In addition, Klarna carries out an approval process when you want to complete an order with Klarna. If Klarna rejects your purchase, it is not possible to pay with Klarna.

Please note we cannot provide details if you are not eligible to pay with Klarna. If you have further questions or need help regarding your payment with Klarna, please contact Klarna customer service .

Unfortunately, it is not possible to pay with Fashioncheques / VVV vouchers. We only accept our own gift card .

Do you have a BEARLifestyle.nl gift voucher / discount code? You can redeem this during the ordering process.

1. Select the desired product
2. Then click on the order button 'quickly add' or on the button 'add to cart'. You can continue shopping or go to your shopping cart to complete your order
3. Check the contents of your shopping cart, add an order note if necessary and click on the 'checkout' button

Ordered before 14:00, shipped the same working day. Do you order on the weekend? Then we will ship your package on Monday. More information about our delivery can be found here .

* Our working days are every Monday to Friday.

As soon as we prepare your package, you will receive an e-mail from us containing a track & trace code. This allows you to track your order. Have you not yet received an e-mail with a track & trace code? Then your order has not yet been shipped.

The Netherlands: our shipping costs are free from €49.99. We charge €3.50 shipping costs for orders under this amount.
Belgium: our shipping costs are free from €49.99. For orders below this amount we charge € 4.99 shipping costs.
Germany: our shipping costs are free from €49.99. For orders below this amount we charge € 4.99 shipping costs.
Austria: our shipping costs are free from €75. For orders below this amount we charge € 5.99 shipping costs.

Europe other: our shipping costs are free from €150. For orders below this amount we charge €9.95 shipping costs for the whole of Europe (excluding Switzerland).
Switzerland and outside Europe : our shipping costs are free from €100. We charge €17.50 shipping costs for orders under this amount.

That's certainly possible! Below you can read to which countries we ship.

• The Netherlands
• Belgium
• Germany
• Austria
• Italy
• France
• Spain
• Portugal
• Switzerland
• Poland
• Luxembourg
• Denmark
• Finland
• Norway
• Sweden
• United Kingdom
• United States
• Canada
• Singapore
• Ireland

Shipping to other countries is possible. The shipping costs are variable for this. Please contact us. Read more about shipping costs and delivery times here .

Do you opt for a home delivery? Then someone must be at home to receive the package. Via the track & trace code you can see exactly when you can expect your package.

Is the moment that PostNL comes by just inconvenient? Then change your delivery appointment via de track and trace link.

That is certainly possible. When ordering you can choose to have your order delivered to one of the PostNL servicepoints. You can choose which servicepoint after you have payed.

Keep a close eye on the track & trace information to stay informed about the status of your shipment, including the expected time of delivery and the opening hours of your chosen PostNL collection point.

That is certainly possible, fun! When ordering, choose the option 'pick up in Nijmegen, Apeldoorn or Utrecht'. You will receive a message from us as soon as the order is ready for you.

Benefits of in-store pickup:

• You do not pay shipping costs
• You can often pick up your item the same day
• personal advice
• It is possible to exchange or return your order immediately

PostNL delivers between 8:00 and 21:30.

Have you not received your package, even though this is the case according to the track & trace code? That's annoying! We have a number of tips for you that you can follow.

1. Check the track & trace code
You will find the track & trace code in your shipping confirmation. Check whether something has changed in the delivery time slot or whether the delivery has been delayed, for example.

Please note: sometimes the track & trace code indicates that a package has been delivered, while the package will not actually be delivered until later in the day.

2. Check the delivery address
Are the address details you entered correct? It sometimes happens that an incorrect address has been entered.

3. Check your mail
Did you receive a 'not at home' message? This not at home message indicates where your package was delivered. This can be at the neighbours, at a PostNL collection point or the delivery person has scheduled a new delivery time.

Are you having trouble with our tips? Please contact our customer service . We are happy to help you.

How annoying to read. It is unfortunately possible that your order has been damaged during shipment to you, has a defect or is incomplete. That is of course not the intention and we would like to solve this with you. Send us an email with your order number + a photo of the problem, and we will get back to you as soon as possible with a suitable solution.

Please note: we cannot accept items that are damaged, broken or incomplete and then returned without prior notification to our customer service.

That's annoying. Our apologies! We are happy to solve this with you. Send us an email with your order number + a photo of the problem, and we will get back to you as soon as possible with a suitable solution.

Article not to your liking? At BEARLifestyle.nl, returns are no problem! You can return your order, partly at your own expense and in the original packaging, within 14 days if it meets our return conditions . Register your return via the button below from €3.99 or return your return free of charge in one of our stores .

Register return

At BEARLifestyle.nl you can return your store purchase within 14 days in one of our stores. Make sure you bring the purchase receipt and that the product meets our return conditions . You can exchange your purchase or get the purchase amount back.

Please note: items from our outlet / sale can only be exchanged or refunded in the form of a BEARLifestyle.nl gift voucher.

Which can! But only when you return your order in one of our stores. And that is a conscious choice.

Returning products by post is not free. This is a well-thought-out decision, so that our customers buy more consciously. This way we prevent unnecessary shipping traffic, which is sustainable! Sending return packages is partly for your own account, we pay half. This is already included in the return costs. You can return to us from €3.99. Register your return here .

Free return? Then go to one of our nearest stores. Here you will find our contact details.

Have you placed an online order? Then you can return your order within 14 days.

Have you made a purchase in one of our stores? Then you can return your purchase within 14 days in one of our stores.

At BEARLifestyle.nl we use several return conditions . Click here to view our return conditions.

Would you like to receive a different color or item? No problem! You can register your return via our return portal and choose a coupon for exchange instead of money back for the question 'How do you want to receive your refund?'. As soon as you have sent the return package, you will receive a coupon by email worth the purchase amount with which you can place a new order for the product of your choice.

Bought a product in one of our BEARLifestyle.nl stores? You can exchange your product in the relevant BEARLifestyle.nl store. Our BEARLifestyle.nl colleagues are happy to help you!

How annoying to read. It is unfortunately possible that your order has been damaged during shipment to you, has a defect, is incomplete or that an error has been made during the packing process. That is of course not the intention and we would like to solve this with you. Send us an email with your order number + a photo of the problem, and we will get back to you as soon as possible with a suitable solution.

Please note: we cannot accept items that are damaged, broken or incomplete and then returned without prior notification to our customer service.

Your return will be processed between 1 and 7 working days after arrival. It takes about 1 to 3 working days before the money is back in your account or your invoice is cancelled.

Please note that returned items will be refunded in the way you paid for the order. When you have paid with a BEARLifestyle.nl gift voucher, we will send you a new gift voucher code.

We regularly get the question what exactly is the difference between Bear (formerly Bear Design) and BEARlifestyle.nl. Well, we are happy to explain that to you!

Bear
Bear is the maker and wholesaler of all Bear products , which you will find in our store. Do you want more information about this? Or contact Bear? Then click here.

BEARLifestyle.nl
BEARLifestyle.nl sells the Bear products in the webshop and in our three BEARLifestyle.nl stores . Often people think that Bear and BEARLifestyle.nl are linked, but that is not the case! Did you already know this?

BEARLifestyle.nl is a point of sale specialized in Bear products and not part of Bear . We therefore do not deal with the sale of Bear in other stores. For more information and requests, please contact Bear.

We purchase our products from Bear (formerly Bear Design). Bear is responsible for the design and production of the products. The products are designed in Druten, the Netherlands and then produced in India. Bear is in close contact with the factories in India. We can guarantee that all bags are made in a human and environmentally friendly way. Do you want more information about this? Then click here .

BEARLifestyle.nl cannot provide customization or changes in bags.

All Bear products are made of genuine cowhide or buffalo leather. Bear uses its own leathers , such as Dark Nature & Cow- Lavato . All the leather used comes from the meat industry. In this way, Bear works against unnecessary animal slaughter. Do you have questions about the origin or manufacture of Bear products? Then click here.

Would you rather see, feel and smell our products in real life? You can view our full collection + the exclusive 'shop-only' offer in our stores:

BEARLifestyle.nl Nijmegen
van Welderenstraat 89
6511 ME Nijmegen
024 206 06 69

Parking: limited paid parking in front of the door. We advise you to park in the Keizer Karel parking garage. You will find the parking garage on the van Schaeck Mathonsingel (5 minutes walk - paid).

Public transport: 10 minutes walk from Nijmegen central station. 10 minutes walk from Plein 1944.

BEARLifestyle.nl Apeldoorn
Town Hall Square 2b
7311 LK Apeldoorn
055 578 7945

Parking: parking in the Marktplein garage (1 minute walk - paid).

Public transport: 10 minutes walk from Apeldoorn central station.

BEARLifestyle.nl Utrecht
Baker street 20
3511 JW Utrecht
030 879 2839

Parking: various garages, such as: LaVie & Hoog Catharijne. (5 minutes walk - paid)

Public transport: 10 minutes walk from central station Utrecht / Hoog Catharijne.

How annoying to read. It is unfortunately possible that your order has been damaged during shipment to you, has a defect, is incomplete or that an error has been made during the packing process. That is of course not the intention and we would like to solve this with you. Send us an email with your order number + a photo of the problem, and we will get back to you as soon as possible with a suitable solution.

Please note: we cannot accept items that are damaged, broken or incomplete and then returned without prior notification to our customer service.

BEAR
BEAR offers a one-year warranty on all handmade bags, wallets, accessories and small leather goods, provided they are used and maintained properly. It is important to know that the warranty does not apply to wear and tear of the product. Zippers are also not covered by the warranty. Think of zippers that pop open, holes in the seam next to the zipper and other defects. It is also important to note that BEAR and BEARLifestyle.nl are not liable for damage to personal property, such as clothing that may become discolored due to handing over the bag. We hope that you will be completely satisfied with your BEAR products and that you can enjoy them for a long time!

New Rebels
New Rebels offers a one-year warranty on their bags and accessories, provided they are used and maintained properly. It is important to note that the warranty does not apply to product wear and tear, broken linings and broken zippers. It is also important to note that New Rebels and BEARLifestyle.nl are not liable for damage to personal property, such as clothing that may become discolored due to handing over the bag. We hope that you will be completely satisfied with your New Rebels products and that you can enjoy them for a long time!

Is your bag or wallet broken? Provided you bought the product from us and you fall within the warranty period, we are happy to help you. For this it is best to send us an email with a description of the defect and a photo. After we have a short consultation with BEAR about this, we will get back to you and you can often send the bag to BEAR for repair free of charge. The repair takes about 10 working days. Very occasionally repairs are also carried out by the local shoemaker. For more information, please contact our customer service.

Do you want to maintain your product in the best way? This is possible with our care products. Click here for tips on maintenance and care of our bags and wallets.

Has your question not been answered? Or are you not sure how to treat your product? Please feel free to contact us.