Return & exchange
Return
Article not to your liking? At BEARLifestyle.nl, returns are no problem!
You can return your order, partly at your own expense and in the original packaging, within 14 days if it meets our return conditions. Register your return via the button below from €3.99 or return your return free of charge in one of our stor
Return conditions for online orders:
- When we receive an item back that does not meet the return conditions below, we unfortunately cannot accept it back. Of course you can pick up the item in our store in Nijmegen or we will send the item back to you and charge shipping costs again.
- Sending return packages is partly at your own expense, we also pay a part. This is already included in the return costs. You can return to us from €3.99.
- The return period for our products is 14 days. Orders that fall outside the return period of 14 days will not be taken back. If you do return the order outside the return period, you will receive a store credit instead of your money back.
- Shipping is at your own risk. It is possible to purchase insurance with your return label, which insures you against loss or damage to the product. You are responsible for the arrival of the product.
- The item must not be used or damaged. Taking the items out of the packaging and trying them on at home is no problem. Do this with care and prevent damage.
- Unfortunately, it may happen that your order was damaged during shipping to you, has a defect or is incomplete. As a customer, you can of course do nothing about this. In that case, we ask you to contact our customer service immediately. Items that you have received damaged/defective and are then returned without first reporting this to our customer service, we cannot accept.
- The return must be returned with the original protective bag. The labels must be attached to the item. The packaging is complete with the shoulder straps, wrist straps etc.
- Please return with respect for the product: pack your item well.
- If our returns portal has not been used, we cannot (subsequently) reimburse or offset any costs incurred.
- Returns via our return portal are not mandatory, but cheaper. You can also send via your own method.
- Our returns portal can only be used for returns from the following countries: Netherlands, Belgium, France, Germany and Austria.
- Returns will be refunded via the same method used for payment.
- Your return will be processed within 1 to 7 business days after arrival at our store.
Return rate
The Netherlands
DPD €3.99
PostNL €4.99
Belgium
DPD €4.99
France
DPD €5.99
Germany
DPD €4.99
Austria
PostAG €9.99
Return conditions for store purchases:
We can only accept returns of products that meet the return conditions below. If this is not the case, we cannot accept the return.
- The return period for our products is 14 days. The return period starts from the date of purchase. Purchases that fall outside the return period of 14 days will not be taken back.
- Returns are only possible with the purchase receipt.
- The item must not be used or damaged. Taking the items out of the packaging and trying them on at home is no problem. Do this with care and prevent damage.
- The return must be returned with the original protective bag. The labels must be attached to the item. The packaging is complete with the shoulder straps, wrist straps etc.
- Items from our outlet / sale can only be exchanged or refunded in the form of a BEARLifestyle.nl gift card.
- The refund will be the same way as to how you've payed for the item.
- If you payed by card, the money will be in your account within 1 to 5 working days.
Exchange
Would you like to receive a different color or item? No problem! Then we advise you to return your purchase via our return portal . If your return meets the return conditions, we will proceed to refund the purchase amount. You can place a new order for the item you want to receive yourself.
Do you have a question? 🐻
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